Loulans

Loulans is a modern fashion brand built around elegance, quality and carefully considered detail. We build our collections step by step, listen to our customers, and grow a brand founded on simplicity and style.

Read more about us here -> About us Have a question or want to get in touch? Write to us -> support@loulans.com

Parcels are usually delivered within 3-7 working days (Monday to Friday) from dispatch. The total delivery time from placing your order is normally 4-9 working days. Once your parcel is sent, you will receive a tracking link.

Shipping policy.

You can return items within 60 days of receiving your order, provided they have not been worn or washed and are in their original, undamaged condition. Items must be returned to our warehouse. Return shipping costs are paid by the customer. To start a return, contact us at support@loulans.com.

Refund policy

At the moment we only deliver within Australia, so that we can offer the best possible local service. We will let you know as soon as we expand our delivery area.

Shipping policy

Yes! We offer free standard delivery on every order, with no minimum spend. Straight to your door, at our expense.

Shipping policy

Once we have received your return and approved it, your money will be refunded within 7 working days. Depending on your bank, it may take a few extra days before the amount appears in your account.

Refund policy

Yes. The privacy and security of our customers is a top priority for Loulans. We use secure payment technology and we do not store any details of your transactions.

Privacy policy and Payment policy.

We accept Visa, Mastercard, American Express and Maestro cards, as well as Apple Pay, Google Pay and BLIK. All transactions are encrypted and processed securely.

Payment policy.

If you still need help, you can reach us at support@loulans.com,

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